Responsible gambling

At Lake City Casino Penticton, we are committed to promoting responsible gaming practices among our players. We understand that gambling can be a fun and enjoyable activity when done responsibly, but it's equally important for us to provide you with the tools and resources necessary to maintain a healthy relationship with gaming.

Self-Exclusion

We recognize that some of our guests may need time away from gaming or may require assistance in managing their gaming habits. For these situations, we offer:

• Permanent self-exclusion options: If you feel like you need to take a break from gaming for an extended period, please reach out to us and we will work with you to establish a personalized plan.
• Cooling-off periods: We offer temporary cooling-off periods that can range from 24 hours up to six months. This allows you to temporarily step away from gaming while still being able to enjoy our resort amenities.

Responsible Gaming Tools

To help you maintain control over your gaming habits, we provide the following responsible gaming tools:

• Customizable deposit limits: Set daily, weekly, or monthly limits that suit your needs and stick to them.
• Session time limits: Establish maximum play sessions per day with automatic reminders.
• Reality check notifications: Receive periodic alerts during extended play sessions.

Partnerships & Support Organizations

We recognize the importance of responsible gaming education and support. We've partnered with several organizations, including:

• Gamblers Anonymous
• International Centre for Youth Gambling Problems
• National Problem Gambling Helpline
• GamCare counseling services
• Local addiction treatment centers

Our dedicated support representatives are available 24/7 to assist players seeking help and provide referrals to the above organizations.

Responsible Gaming Ambassadors

Meet our team of responsible gaming ambassadors, trained to recognize signs of problem gambling and equipped with expertise in providing confidential support. They're committed to helping you maintain a balanced relationship between your gaming habits and other areas of life.

If you or someone you know is struggling with their gaming habits, please don't hesitate to reach out for assistance. Together, we can promote responsible gaming practices and ensure that our resort remains an enjoyable destination for everyone.